Privacy Policy

 

Privacy Statement

Melcorp Luxe Pty Ltd (ABN: 72 119 857 484) and its related bodies collect and handle your personal information in accordance with our Privacy Policy. If you provide us with your details, we may contact you about our property listings, promotions, and related products and services. We may use your personal information within Melcorp Luxe and disclose it to our authorised representatives and service providers who act on our behalf, to fulfil the purpose for collecting your information. Without your information, we may not be able to provide you with services and you may miss out on receiving valuable information from us. We do not collect sensitive information about you unless you provide it to us voluntarily. You have a right to access your personal information that we hold and may ask us to correct this. Our Privacy Policy below contains more detail on your rights and contact details for questions or complaints.

Version 2026
Effective Date: 1 January 2026
Last Reviewed: August 2026

 

1. Our Commitment to Privacy

Melcorp Luxe Pty Ltd (ABN: 72 119 857 484) (“Melcorp Luxe”, “we”, “our” or “us”) is committed to protecting the privacy, confidentiality and security of personal information.

Melcorp Luxe manages personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches Scheme and other applicable Australian laws. We recognise that the trust our customers, residents, investors, suppliers, contractors, employees and business partners place in us is fundamental to our success.

Melcorp Luxe maintains privacy and information security practices designed to support transparency, accountability and the responsible management of personal information.

Melcorp Luxe monitors developments in privacy regulation and industry best practice, including emerging Australian privacy reforms and internationally recognised privacy frameworks such as the European Union General Data Protection Regulation (GDPR). While Melcorp Luxe is primarily governed by Australian privacy legislation, we seek to adopt appropriate privacy principles and governance practices where they support the responsible management of personal information and continual improvement.

2. Scope

This Privacy Policy explains how Melcorp Luxe collects, uses, stores, discloses and manages personal information through our business operations, including:

  • Property development
  • Property sales and leasing
  • Build-to-Rent operations
  • Customer service activities
  • Marketing and communications
  • Events and promotions
  • Recruitment and employment
  • Supplier and contractor engagement
  • Website and digital services

 

By providing personal information to Melcorp Luxe, you acknowledge and agree to the practices described in this Privacy Policy.

3. Information we collect

The personal information we collect depends on your interaction with Melcorp Luxe and may include:

Personal Information

  • Full name
  • Residential and postal address
  • Email address
  • Telephone number
  • Date of birth
  • Employment information
  • Property preferences
  • Financial information where relevant
  • Identification documents where required
  • Website and online activity information

 

Data Minimisation

Melcorp Luxe seeks to collect and retain only the personal information reasonably necessary to deliver services, conduct business activities and meet legal, contractual and regulatory obligations.

Information collected will be limited to what is relevant, accurate and appropriate for the purpose for which it is obtained.

4. Sensitive Information

Melcorp Luxe generally does not collect sensitive information unless:

  • We have your consent;
  • Collection is reasonably necessary for our functions;
  • Collection is required or authorised by law; or
  • Another lawful exception applies.

 

Where sensitive information is collected, additional safeguards will be applied to protect that information.

5. How We Collect Personal Information

We may collect personal information when you:

  • Contact us by phone, email or online;
  • Register interest in developments or properties;
  • Attend inspections or events;
  • Purchase, lease or enquire about properties;
  • Subscribe to our newsletters;
  • Apply for employment opportunities;
  • Engage with our digital platforms; or
  • Otherwise interact with Melcorp Luxe.

 

Where lawful and appropriate, we may also collect information from authorised representatives, professional advisers, recruitment providers, government agencies, publicly available sources and service providers.

6. Why We Collect Personal Information

Melcorp Luxe collects personal information to:

  • Provide products and services;
  • Facilitate property transactions;
  • Respond to enquiries;
  • Verify identity;
  • Process transactions and payments;
  • Conduct recruitment activities;
  • Manage customer and supplier relationships;
  • Deliver marketing communications;
  • Meet legal and regulatory obligations.

Melcorp Luxe may also use personal information to:

  • Improve customer experiences;
  • Improve business processes and service delivery;
  • Support risk management and information security activities;
  • Undertake quality management and continual improvement initiatives; and
  • Meet governance, legal and regulatory obligations.

 

7. Artificial Intelligence and Automated Processing

Melcorp Luxe may use analytics platforms, automation technologies, artificial intelligence systems and related digital tools to support customer service activities, business operations, information security, marketing, reporting and continuous improvement initiatives.

Where personal information is processed using automated technologies, Melcorp Luxe applies appropriate governance, security controls and human oversight to support responsible and lawful use.

Where automated technologies contribute to decisions that may affect individuals, Melcorp Luxe will seek to provide appropriate transparency and oversight regarding such processing activities.

8. Cookies and Website Analytics

Melcorp Luxe websites may use:

  • Cookies
  • Analytics software
  • Pixel tags
  • Device identifiers
  • Session tracking technologies

These technologies help us:

  • Improve website functionality;
  • Understand visitor behaviour;
  • Deliver relevant content;
  • Improve website performance;
  • Support marketing activities; and
  • Maintain website security.

 

Users may adjust browser settings to disable cookies, however some website functionality may be affected.

9. Disclosure of Personal Information

Melcorp Luxe may disclose personal information to:

  • Related Melcorp Luxe entities;
  • Property owners, vendors, purchasers, landlords and tenants;
  • Professional advisers;
  • Insurers and financial institutions;
  • Technology and cloud service providers;
  • Marketing service providers;
  • Government agencies and regulators;
  • Law enforcement authorities where required by law; and
  • Other parties authorised by the individual concerned.

 

Melcorp Luxe does not sell personal information.

10. Overseas Disclosure

Some third-party service providers engaged by Melcorp Luxe may store or process information outside Australia.

Where personal information is disclosed internationally, Melcorp Luxe takes reasonable steps to ensure appropriate privacy, confidentiality and information security protections are maintained.

11. Information Security

Melcorp Luxe maintains administrative, physical and technical controls designed to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These controls may include:

  • Access controls
  • Multi-factor authentication
  • Encryption technologies
  • Security monitoring
  • Supplier assurance activities
  • Backup and recovery arrangements
  • Staff awareness training
  • Physical security controls

 

12. Retention and Disposal

Melcorp Luxe retains personal information only as long as necessary to fulfil:

  • Business requirements;
  • Legal obligations;
  • Regulatory requirements; and
  • Contractual obligations.

 

When information is no longer required, it is securely destroyed, deleted or de-identified.

13. Data Breach Management

Melcorp Luxe maintains documented procedures for identifying, managing and responding to privacy and information security incidents.

Where an eligible data breach occurs, Melcorp Luxe will comply with the Notifiable Data Breaches Scheme and applicable notification requirements.

14. Direct Marketing

Melcorp Luxe may communicate with you regarding:

  • Property opportunities;
  • New developments;
  • Industry updates;
  • Events;
  • Products and services.

 

You may opt out of marketing communications at any time.

15. Access, Correction and Deletion

Individuals may request access to personal information held by Melcorp Luxe.

Individuals may also request that their personal information be:

  • Updated;
  • Corrected;
  • Amended; or
  • Deleted where legally permissible.

 

Melcorp Luxe will consider such requests in accordance with applicable legal, contractual and regulatory obligations.

Where practical, personal information may be provided in a commonly used electronic format.

16. Privacy Complaints

If you have concerns regarding how Melcorp Luxe manages your personal information, please contact us.

Melcorp Luxe will:

  • Acknowledge your complaint;
  • Investigate the matter;
  • Respond in writing; and
  • Take appropriate action where necessary.

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

17. Our contact details

If you require any further information or have any questions about this Privacy Policy or if you wish to access or correct your personal information or make a complaint about our handling of that information, please contact the Melcorp Luxe Pty Ltd as follows:

Email: info@melcorp.com.au

Telephone: +61 3 9663 117

Post: Melcorp Luxe Pty Ltd

477 Swanston Street
Melbourne VIC 3000

18. Disclaimer

Melcorp Luxe endeavours to ensure information published on this website is accurate and current at the time of publication.

However, Melcorp Luxe does not warrant or guarantee the accuracy, completeness, reliability or suitability of information contained on this website.

Users access and use this website at their own risk.

Copyright in this website and its content belongs to Melcorp Luxe and/or its related entities. Website content may be used for personal and non-commercial purposes only. Commercial use without consent may constitute a breach of copyright.

19. Browser Support & Accessibility

To ensure optimal website functionality and security, Melcorp Luxe supports modern web browsers and devices. Older browsers or unsupported devices may experience reduced functionality or display issues.

For assistance accessing website content, please contact us using the details provided above.

We welcome any feedback regarding this website. Please contact us.