Privacy Policy

Privacy Statement

Melcorp Luxe, a premium property brand, collects and handles your personal information in accordance with our Privacy Policy. If you provide us with your details, we may contact you about our property listings, promotions, market updates, and related products and services. We may use your personal information within Melcorp Luxe and disclose it to our authorised representatives and service providers who act on our behalf to fulfil the purpose for collecting your information. Without your information, we may not be able to provide you with services and you may miss out on receiving valuable information from us. We do not collect sensitive information about you unless you provide it to us voluntarily. You have a right to access your personal information that we hold and may ask us to correct this. Our Privacy Policy below contains more detail on your rights and contact details for questions or complaints.

Last Updated: August 2026

PRIVACY POLICY

  1. Introduction

Melcorp Luxe, a premium property brand and its related bodies, respects the importance of protecting your privacy.

We comply with our obligations under the Privacy Act 1988 (Cth) (“Privacy Act”), including the Australian Privacy Principles (“APPs”) as well as the Privacy (Credit Reporting) Code 2014 (“CR Code”).

This Privacy Policy describes how Melcorp Luxe collects, handles, uses and discloses your personal information. By providing us with your personal information, you consent to us using and disclosing it for the purposes set out in this Privacy Policy.

We will update this Privacy Policy when our information handling practices change, or when required. Any revised Privacy Policy will take effect when it is published on our website.

  1. Our Functions and Activities

We collect, hold, use and disclose your personal information so that we can perform our functions and activities and provide the best possible customer service.

Our collection, use and disclosure of your personal information will depend on our relationship with you, the circumstances of collection and the type of products and services you request from us.

We may collect, hold, use and disclose your personal information for the following purposes:

  • To provide and administer our products and services, including marketing and selling prestige properties, facilitating property transactions, responding to property enquiries, arranging inspections, verifying your identity where required and processing payments if applicable;
  • To respond to your submissions and enquiries about our products, services and property listings;
  • To provide customer support, including conducting, investigating and responding to enquiries, surveys, feedback, comments and complaints;
  • To distribute newsletters and other communications either alone or with the assistance of service providers regarding our property listings, market updates and related products and services;
  • To plan, market, host and facilitate property launches, inspections and events;
  • To conduct marketing activities and promote our products and services;
  • To conduct research about your interests and preferences to improve our products, services, marketing activities and customer experience;
  • To assess the performance of our website and improve its operation;
  • To perform data analysis and generate customer insights, including combining information received from reputable data sources and publicly available sources;
  • To manage and carry out our business and operational functions; and
  • To maintain records and comply with our legal obligations.
  1. Information We Collect

Personal information is any information about you from which you can be identified.

We may collect your:

  • Name
  • Address
  • Postcode
  • Email address
  • Telephone number
  • Date of birth
  • Employment details
  • Property preferences
  • Property ownership information
  • Payment details
  • Identification information such as driver’s licence or passport details

We may collect additional personal information from you from time to time.

We generally do not collect sensitive information unless you provide it voluntarily. If you choose to provide sensitive information, we will handle it in accordance with this Privacy Policy.

You are not required to provide us with all information we request. However, if you do not provide certain information, we may not be able to provide the services or information you request.

  1. How We Collect Information

Where possible, we collect information directly from you.

We may collect personal information when you:

  1. Request information about our services or property listings;
  2. Make an enquiry online, over the phone or in person;
  3. Subscribe to newsletters, alerts or property updates;
  4. Register your interest in a property or development;
  5. Attend inspections, property launches or events;
  6. Contact us to provide feedback, comments or suggestions;
  7. Interact with us through our website or social media platforms;
  8. Visit our office;
  9. Apply for employment or contract work with us; or
  10. Otherwise provide personal information to us.

We may also collect information about you from:

  • Reputable data providers and publicly available sources;
  • Your authorised representatives, including lawyers, accountants and financial advisers;
  • Developers, vendors and professional advisers involved in property transactions;
  • Service providers that provide marketing, analytics and lead generation services;
  • Recruitment agencies and referees where relevant; and
  • Other third parties who are entitled to provide information to us under applicable privacy laws.
  1. Cookies and Other Analytics Tools

Melcorp Luxe may use cookies and online behavioural tracking tools, including web beacons, pixels, device identifiers and web server logs, to monitor usage of our website.

These tools help us:

  • Improve website performance;
  • Enhance user experience;
  • Deliver relevant content and advertising;
  • Understand visitor behaviour; and
  • Measure marketing effectiveness.

Our website may use Google Analytics and similar tools to analyse website traffic and usage patterns.

Users can modify browser settings to disable cookies, although this may affect website functionality.

  1. Disclosure of Personal Information

Melcorp Luxe may disclose your personal information within the Melcorp group to officers, employees, contractors and authorised representatives.

We may disclose personal information:

  1. To vendors, purchasers, developers and their authorised representatives;
  2. To lawyers, conveyancers, accountants and financial advisers;
  3. To government agencies, regulators and law enforcement bodies;
  4. To contractors, suppliers and service providers assisting us with marketing, technology, analytics and business operations;
  5. To event management and marketing providers;
  6. To recruitment agencies where relevant; and
  7. Where required or authorised by law.

We never sell or monetise your personal information.

Some service providers may store or process information outside Australia, including in the United States, Europe, Japan and the Philippines.

We require all providers handling personal information on our behalf to maintain appropriate security and confidentiality measures.

  1. Direct Marketing

Melcorp Luxe may send you communications regarding:

  • Property listings;
  • Market updates;
  • Property launches;
  • Events;
  • Newsletters; and
  • Other products and services that may be of interest to you.

You may opt out of receiving direct marketing communications at any time by using the unsubscribe link included in email communications or by contacting us directly.

  1. How We Hold Information and Keep It Secure

We hold personal information electronically and in hard copy.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure through:

  • Secure servers;
  • Password-protected systems;
  • Access controls;
  • Encryption technologies; and
  • Physical security measures.
  1. Access and Correction of Information

You may request access to personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or out of date.

Requests should be made in writing and may require identity verification.

We aim to respond within 30 days.

We may charge a reasonable fee for providing access where permitted by law.

  1. Privacy Complaints and Further Information

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please submit your complaint in writing.

We will investigate and endeavour to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

  1. Our Contact Details

If you require further information about this Privacy Policy, wish to access or correct your personal information, or wish to lodge a complaint, please contact us:

Telephone:
(03) 9663 1117

Post:
Melcorp Luxe
477 Swanston Street
Melbourne VIC 3000

  1. Disclaimer

Melcorp Luxe endeavours to ensure the information provided on this website is current and accurate at the time of publication.

However, Melcorp Luxe does not warrant or guarantee the accuracy, completeness, reliability or suitability of information contained on this website.

Users access and use this website at their own risk.

While copyright in the website content belongs to Melcorp Luxe and/or its related entities, information may be used for personal and non-commercial purposes. Any commercial use without permission may constitute a breach of copyright.

  1. Browser Support & Accessibility

This website does not support desktop browsers older than:

– Internet Explorer Version 10

– Safari Version 7

– Google Chrome Version 42

– Mozilla Firefox Version 37

For mobile devices we don’t support anything below:

– iPhone 5S

– Samsung Galaxy S5

For tablets we don’t support anything below:

– iPad 4th Gen

– iPad Mini 2

– Samsung Galaxy Tab 4 10.1

 

We welcome feedback regarding the accessibility and functionality of this website. Please contact us if you experience any issues accessing content or using website features.